You can contact Kuaishou official customer service in time, and the official customer service will help you handle it, or contact the seller to reapply.

If there is a quality problem with the item Kuaishou sells to you, for example, it is broken or different from what he described, you can also contact customer service to explain the reason. If he doesn't refund, you can directly complain to Pinduoduo's customer service, because it has a warranty period, and if it breaks within the warranty period, you can apply for a refund.

The seven-day no-reason return rule does not apply to the following products that have been confirmed by the buyer at the time of purchase:

1. After being opened, the nature of the product may change and affect personal safety. Or life and health products.

2. Commodities whose value depreciates greatly once activated or tried out.

3. Products that are nearing the shelf life and defective products that have been clearly stated at the time of sale.

Definition of the seven-day no-reason return service:

1. Within seven days from the date of receipt of the goods, the buyer can initiate a seven-day no-reason return for goods that support seven-day no-reason returns and meet the integrity standards. No reason to return the product.

2. Seven days refers to counting from 0:00 on the next day when the logistics shows that the goods are signed for, and 168 hours is considered seven days.

3. For goods that Kuaishou requires to support seven-day no-reason return, the seller or the buyer and seller agree not to support seven-day no-reason return, which is invalid. Sellers are encouraged to provide buyers with a seven-day no-reason return requirement that is better than Kuaishou’s requirements.

4. The goods returned by the buyer should be in good condition.

5. The product can maintain its original quality and functionality.

6. Consumers must ensure that the returned goods and their accessories (including trademark hangtags, instructions for use, etc.) are complete and can maintain their original quality and functions.

7. Consumers opening product packaging based on inspection needs, or conducting reasonable and appropriate trials and debugging to confirm the quality and function of the product will not affect the integrity of the product.