1, calmly judge the responsibility of bad reviews, whether it is your own problems or the bad reviews of customers.
2. There is a solution button behind the bad review. Click "Solve" to find out the specific solution to the bad review. Please note that "Resolve" is only available if the buyer's rating is 1 or 2 stars.
3. If the products have bad reviews, be sure to make records, list the products with bad reviews within one month, analyze and summarize the reasons, and solve them in a targeted manner.
4. In case of bad reviews, in addition to regular email communication, it is best to communicate by telephone to improve the efficiency of handling bad reviews.
The company makes plans in advance according to its own products. What kind of bad reviews should be handled? How much can a salesperson claim? It is best that every bad review is reviewed by a supervisor and there is a corresponding bad review supervision mechanism.
6. If the responsibility lies in the buyer's unreasonable bad review or malicious bad review, the communication is fruitless and he is unwilling to delete it. Sellers can go to HelpContact for seller support, and then provide information such as waybill number and delivery for Amazon to help delete.
There are many ways to deal with bad reviews. Describe it in as much detail as possible and tell me the comments you want to delete.