Supplier quality management regulations
Introduction: In order to ensure and improve product quality in line with management and market needs, improve the product quality management system, we have formulated quality-related management regulations. Below I will give We would like to introduce relevant information about supplier quality management regulations. I hope it will be helpful to you.
1 Purpose
The quality of parts and components provided by suppliers directly determines the quality and cost of the company's products to a large extent, and affects customer satisfaction with the company. Suppliers The products and services provided play a very important role in the development of the enterprise. Therefore, strengthening the quality control of suppliers under the principle of mutually beneficial and win-win relationships has become an important way for enterprises to innovate in quality management. Performance evaluation of suppliers is an important part of supplier quality control for enterprises, and is also the basis and prerequisite for dynamic management of suppliers. Through scientific and fair performance evaluation, suppliers' performance is graded, and corresponding measures are taken to encourage excellent suppliers and eliminate unqualified suppliers. This will help suppliers improve product quality and enthusiasm for supply, and establish a complete and stable supplier relationship. Very important.
This standard conducts classified management of suppliers from the perspective of supplier quality management and establishes a supplier performance evaluation system. This standard aims to steadily improve the quality of suppliers' products, reduce the company's procurement risks, and gradually establish a stable, long-term, and good strategic cooperative relationship with suppliers.
2 Scope of application
Applicable to the company’s selection, identification, evaluation, assessment and incentives of all suppliers or suppliers that provide labor services to the company. 3 Definition of terms
3.1
Supplier
An organization or individual that provides products or services (for example: manufacturers, wholesalers, retailers, etc.).
3.2
Outsourced parts
The company purchases market-mature products based on the technical standards and specifications provided by the industry or other enterprises.
3.3
Outsourcing parts
Our company provides design drawings or technical requirements and entrusts other companies to process products.
3.4
Procurement Department
The service department responsible for material supply within the company, including the production department that supplies machinery outsourcing parts, and the comprehensive office for the supply of other materials .
3.5
After-sales department
The service department within the company is responsible for after-sales management. The sales department is the after-sales department for the CCD project, and the quality department is responsible for the rest of the company's projects. After-sales department. When a product requires on-site service, the product development department applies to the production department to dispatch after-sales debugging personnel. In this sense, the production department is also one of the after-sales departments.
3.6
Product Development Department
The project departments responsible for new product research and development within the company include CCD 1, CCD 2, Electrical Department, Mechanical and Electrical Department, Technical Department.
4 Responsibilities
4.1 Deputy General Manager
4.1.1 Responsible for the approval of the "Qualified Supplier List";
4.1.2 Responsible for the approval of R&D procurement requirements.
4.1.3 Determine the members of the on-site audit team and appoint the leader of the audit team.
4.2 Procurement Department
4.2.1 Responsible for organizing the preliminary selection of suppliers and participating in supplier performance evaluation;
4.2.2 Responsible for the implementation of procurement work.
4.3 Product Development Department
4.3.1 Responsible for preparing technical standards for procurement materials, assisting procurement personnel in preliminary selection of suppliers, and preparing R&D procurement requirements;
4.3 .2 Participate in on-site audits and supplier assessments of product-related suppliers.
4.4 Production Department
4.4.1 Responsible for issuing production procurement plans and assessing the implementation of the plans;
4.4.2 Participating in on-site audits and supply of supplier products Supplier evaluation work;
4.5 The after-sales department participates in the daily performance evaluation of suppliers.
4.6 Quality Department
4.6.1 Responsible for the approval of candidate suppliers and application for qualified suppliers;
4.6.2 Participate in on-site audits of supplier products and supplier assessment work;
4.6.3 Compile and dynamically manage the "Qualified Supplier List" and establish supplier files;
4.6.4 Responsible for sample testing, inspection and Organization and management of supplier assessment;
4.6.5 Responsible for product quality acceptance.
4.7 Suppliers should provide qualified products according to product requirements, be responsible for manufacturing products, handle product quality issues in a timely manner, and implement continuous improvement.
5 Main contents
5.1 Importance classification of suppliers
According to the provisions of the "Management Measures for Quality Control of Outsourced Parts and Parts", parts and components can Divided into categories I, II and III. Correspondingly, suppliers are divided into Category I, Category II and Category III material suppliers.
5.2 Performance evaluation of suppliers
According to the importance of the purchased materials to the product, currently only the performance of suppliers is evaluated based on the supplied Class I and Class II materials.
The purpose of supplier performance evaluation is to evaluate the results of suppliers meeting enterprise requirements, promptly recognize outstanding suppliers, and eliminate unqualified suppliers. We use the data accumulated in the process of cooperation with suppliers to conduct regular comprehensive evaluations of suppliers, and grade the performance of suppliers based on the evaluation results.
5.2.1 Main indicators of supplier performance evaluation
5.2.2 Supplier performance evaluation method
1) Each quarter, each evaluation The scoring department will record the deduction items of each supplier in accordance with the evaluation rules in Table 1 to form a department-level "Supplier Performance Evaluation Record Form";
2) At the end of each quarter, each scoring department will The "Supplier Performance Evaluation Record Form" compiled by this department is sent to the Quality Department;
3) The Quality Department completes statistics based on the deduction records provided by each scoring department, and summarizes and completes the company-level "Supplier Performance Evaluation Record Form" Performance Evaluation Record Form". When it is discovered during the sorting process that the deduction points deviate significantly from the actual situation, the Quality Department has the right to confirm and verify with the relevant scoring department.
4) Based on the scores in the record sheet, suppliers can be graded and evaluated to achieve dynamic management.
5) Each year, each department evaluates each supplier according to the "Supplier Annual Comprehensive Rating Form", and the records of the evaluation are filed in the Quality Department.
5.2.3 Dynamic grading of supplier performance
Based on the performance evaluation of suppliers, all suppliers can be classified into four levels: A, B, C and D.
1) A-level supplier: with a performance evaluation score of 90 points, it is an excellent supplier. It can serve as a supplier for the company's development "strategic partners" and has the ability to provide high-quality products stably in the long term. For Category III excellent suppliers, we can encourage them to continue to maintain or improve their supply performance levels by increasing the proportion of orders and adopting shorter payment cycles; for Category I and some Category II excellent suppliers, there are conditions. If so, we will seek opportunities for further cooperation and improvement with suppliers from the perspective of overall business process optimization.
2) B-level suppliers: with a performance evaluation score of 80 to 90 points, they are good suppliers. It can better meet the requirements of enterprises and has the ability to provide qualified products more stably
. For Category I suppliers, their performance should reach at least Level B; for Category II suppliers, it should be ensured that at least one supplier of the same product reaches Level B.
3) C-level suppliers: with a performance evaluation score of 70 points, they are qualified suppliers. It can meet the current operational requirements stipulated in the contract and has the ability to provide qualified products more stably. If the performance of Category I suppliers is only C-level, supply will be suspended, but they can be used as emergency alternative suppliers; if the performance of Category II suppliers is C-level, their supply ratio will be maintained below 40%.
4) D-level suppliers: performance evaluation scores terminate cooperation with unqualified suppliers and replace them with better suppliers.
5.2.4 Dynamic management of suppliers
Carry out graded assessments on the different performance of suppliers, and then implement dynamic management of suppliers based on the company’s fixed number of suppliers. manage.
See Table 2 for specific implementation plans.
Regardless of the number of designated suppliers, Class D suppliers should be eliminated in time.
For suppliers who encounter the following conditions during the evaluation period, the relevant departments can apply to the quality department and request them to be eliminated.
1) The supplier does not respond to the quality feedback issues raised within 2 working days and does not take any measures;
2) The product has serious quality problems, causing serious consequences to the company Economic losses;
3) The quality of the supply deteriorates sharply, or a major quality accident occurs;
4) The purchase contract cannot be strictly performed.
After the above situation occurs, after verification by the Quality Department and approval by the company's senior leaders, the Quality Department will issue a "Supplier Cancellation Notice" to cancel its supply qualification and notify the purchasing department, production department, Executed by finance and other related departments. And delete it in the ERP enterprise resource management program. The elimination results will be included in the supplier assessment file records.
5.3 Supplier Files
From supplier selection, supplier evaluation to supplier performance appraisal, the following quality records will be formed. These records will be organized and kept by the Quality Department. Before making payment, the financial staff can confirm with the quality department whether there is relevant information about the corresponding supplier. Otherwise, the payment plan can be suspended until the relevant materials are prepared.
1) List of qualified suppliers
2) Supplier investigation application form, together with a copy of the company’s business license, company introduction, copies of qualification certificates, etc.
3) Supplier sample inspection report
4) Supplier performance evaluation record form (can have multiple copies)
5) Supplier product on-site audit plan (if any)
6) Supplier product quality audit report (if any)
7) Supplier performance evaluation deduction record form (can have multiple copies)
8) Factory inspection Report (when the first batch of goods is delivered)
9) Supplier’s cancellation notice (if any)
10) Supplier’s annual comprehensive rating form
11) Other relevant information
5.4 Supplier quality responsibility
5.4.1 In accordance with the relevant national product quality responsibility regulations, the supplier and the buyer signed the "Supplier and Demander Product Quality Agreement" to clarify the product content, Regulations on acceptance standards, acceptance methods, quality responsibilities, etc.
5.4.2 Suppliers are responsible for the quality of the products they produce and handle and resolve product quality problems in a timely manner, including quality problems discovered by end users. And bear compensation for quality losses according to quality responsibility.
5.4.3 If the rework or disposal costs incurred due to serious problems with the supplier's supply quality are found to be the supplier's fault, the supplier shall bear the corresponding financial compensation liability.
5.4.4 When the supplier fails to meet the contract quality requirements, in principle, all products will be returned, and based on the size and impact of the quality loss, quality discounts, quality compensation, and quality penalties will be used for assessment. Process according to legal procedures when necessary. Relevant penalties shall be implemented in accordance with the "Measures for the Quality Control and Management of Outsourced Parts and Parts".
5.4.5 Various quality discounts, quality compensation, and quality penalties are based on the non-conforming product processing form, are implemented after review of the non-conforming product procedures, and are notified to the supplier by the purchasing personnel.
5.5 Supplier quality management methods
5.5.1 Suppliers must strictly follow the relevant regulations on quality inspection to conduct pre-inspection inspections, and provide completion inspection records when supplying products. Inspection records or batches submitted with factory qualification certificates will not be subject to acceptance procedures.
5.5.2 The supplier’s inspection records must be true and objective, and shall be responsible for the authenticity of the inspection records provided and shall not provide false records. During product acceptance, the company's inspection and acceptance personnel will verify the inspection records provided by the supplier.
5.5.3 For suppliers with unstable quality and gaps, the quality department will promptly notify the suppliers of their handling opinions in the form of a quality problem information feedback form.
5.5.4 When major quality problems or repetitive quality problems occur during the installation and use of the supplier's products, the quality department shall notify the procurement department in writing to suspend the supplier's business, make rectifications within a time limit, and provide compensation as specified in the document. Corresponding financial penalties.
5.6 Preferential policies for suppliers
5.6.1 If there are general defects in the quality of the supplier's products, truthful inspection records should be made and the acceptance personnel should be proactively informed. After review and confirmation, in principle, the product can be accepted with concessions without quality discounts or penalty points.
5.6.2 For A-level suppliers, the company will give priority to supplying them based on their production capacity, and the supply volume will generally not be less than 50% of the procurement plan. When trial-producing new products, priority will be given to A-level suppliers.
5.6.3 The supply volume of B-level suppliers is generally not higher than 50% of the procurement plan. The supply volume to C-level suppliers is generally not higher than 30% of the procurement plan.
5.6.4 Implement a financial priority payment system for A-level suppliers. The reserved quality deposit shall be paid off within three months of product delivery. Special circumstances shall be implemented after approval by the leadership.
5.6.5 Give priority to providing technical support to Class A suppliers in quality management system certification.
5.7 Others
5.7.1 Matters not covered in these Measures shall be implemented in accordance with other relevant company procedures and documents, and special circumstances shall be resolved through negotiation.
5.7.2 This method is drafted and interpreted by the Quality Department.
6 Related/Supporting Documents
"Procurement Control Procedures" "On-site Audit Procedures for Supplier Products" "Quality Control Management Measures for Outsourced Parts and Parts"
7 Quality Records
A7.4-01
A7.4-02
A7.4-03 "Supplier Investigation Application Form" Supplier Sample Inspection Report》《Qualified Supplier List》A7.4-04
A7.4-05
A7.4-07
G0704- 01
G0704-02
G0704-03
G0705-01
G0705-02
《Supply "Supplier Performance Evaluation Record Form" "Supplier Cancellation Notice" "Supplier and Demander Product Quality Agreement" "Supplier Product On-site Audit Plan" "Supplier Product Audit Checklist" "Supplier Product On-site Audit Report" "Supplier Annual Comprehensive Rating Form" "New Supplier Approval Form";