Hello, if you want to find an agency, all documents issued by the Trademark Office will go to the agency. If you had applied for it yourself, the documents issued by the Trademark Office would have been mailed to the application address you filled in at that time. If your address can't receive mail normally, it will be returned to the Trademark Office and stored in the return office of the Trademark Office. At this time, you need to collect it yourself or entrust someone else to collect it at the Trademark Office.

You'd better ask the agency or the Trademark Office to avoid delaying the follow-up review process and time of your trademark. I hope I can help you, O(∩_∩)O~