Generally speaking, when we receive notice of a complaint, we first need to know two questions - why the complaint was made and who made the complaint.

Is the reason for being complained about casually using other people’s trademarks or stealing other people’s pictures? This kind of behavior of using without thinking is the most common complaint, and the complainants are often some A company that makes money from complaints. They have a professional legal team and inspection team, which are mainly responsible for helping some brand companies to protect their rights. Because they have signed an agreement, the number of reports is also stipulated. In order to complete the task, even small and medium-sized sellers who are small and transparent will often be shot.

Now the question is, how should we deal with complaints effectively?

1. Call the complaining party to communicate

Although the complaint Although my company has left a phone number, they usually won't answer the call because they don't want to withdraw the complaint at all. Of course, it is not ruled out that some complainants will understand your situation and agree to withdraw it after patient communication.

2. Make a complaint

If the seller does not have any infringement, but is innocently complained, you can click on the complaint below the product and submit your own evidence and text explanation in response to the complaint. If the other party does not press forward with the complaint step by step, the chances of the appeal being successful are still very high. Of course, if you do commit infringement and sell fake goods, it is useless to complain, because you simply deserve it!

Finally, the editor summarizes for everyone, you must calm down when you are complained. Handle it well. If what you sell is genuine but you make a mistake in some small aspects, if you correct it in time and file an appeal, the appeal will still be successful and it will not affect the normal operation of the store.