Complaint letter and its format

1. Complaint letter refers to when a consumer dispute arises between a consumer and an operator and the consumer requests the consumer association to mediate. Written materials submitted to it.

2. Main contents of the complaint

(1) Basic information of the complainant. That is, the complainant’s name, residence, workplace, postal code, contact phone number, etc.

(2) Basic information of the respondent. That is, the respondent’s name (or company name), address, postal code, phone number, legal representative, person in charge, etc.

(3) Consumption disputes. That is, the time, price, quantity, specific degree of damage and relevant evidence materials of purchasing goods or receiving services. When purchasing goods, you must also write clearly

the trademark, brand name, etc. of the goods. This part should be written in as much detail as possible so that the consumer association can refer to it when investigating.

(4) Complaint request. Including returns, exchanges, repairs of original goods, payment of compensation, etc.

3. The format of the complaint letter

There is no fixed format for the complaint letter. Please give an example below for reference.

The format is as follows:

Complaint

X

X

X

Consumer Association:

My name is Zhao

X

X

, female, living at home

X< /p>

X

City

X

X

Alley

X

X

No., workplace

X

X

X

X, contact Phone

X

X

X

X

X

X, Postal Code

X

X

X

X

X

X . I went to

X

X

city

X

X

shopping mall When purchasing

X

X

brand computers, their legitimate rights and interests were infringed.

X

X

The shopping mall is on

X

X

Street< /p>

X

X

No., mall manager:

X

X

X

. Salesperson: X

X

X, phone number: X

X

X

X

X

X.

What happened is this: (omitted)

I request the Consumer Association to safeguard my legitimate rights and interests in accordance with the law, and request

X

X

The mall compensates for losses

X

X

X

X

Yuan.

Complainant: Zhao

X

X

X

X

X

X

Year X

X

Month

X

X

Day