After discovering that your credit card is lost, you should report the loss as soon as possible. There are several ways to report the loss:

Call the bank customer service to apply for loss report

Discover If your credit card is lost, you must call Postal Savings Bank's 24-hour customer service hotline at 400-88-95580 as soon as possible to explain the situation to the customer service staff, provide your basic information, apply for loss reporting and apply for a new card. As a reminder to all cardholders, there is a 20 yuan fee for reporting the loss of a Postal Savings Bank credit card.

Go to the bank counter to report the loss

If your credit card is lost outside, and there is a bank near you, it is quick and easy to go directly to the bank to apply for a loss report. It is simple to report the loss in person with your ID card.

Recovery in the event of stolen card and lost card protection

Lost card protection means that after a credit card customer loses his credit card, if the cardholder applies to the bank to report the loss as soon as possible, the bank will protect the holder of the card. The cardholder will be compensated for losses caused by theft of the credit card within a certain period of time before reporting the loss.

Only the Gold Card of Postal Savings Bank of China credit card enjoys the card loss protection service, which is guaranteed 48 hours before the loss is reported.