1. If the savings card has been added to the online banking and the loss has been reported, "Card status is abnormal" will be displayed in the columns of "Currency", "Current Balance" and "Available Balance" in the online banking function.

2. I dial 95588 to select manual service inquiry;

3. I hold a valid identity document to check with the bank;

Reminder: According to relevant documents, the Bank has taken trading restriction measures for customers with incorrect customer identity information. Please refer to the actual situation for specific suspension. If the account can't be used, you can call 95588 and choose manual service to inquire about the cause of the complaint.