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Credit card shopping malls sometimes don't recognize credit card users.
Hello, if it is our credit card, please check whether the magnetic stripe or chip of the card is damaged. If it is damaged, please call customer service to apply for replacing the damaged card. The charge is 15 yuan.

If in doubt, please add enterprise QQ customer service 4008205555 or WeChat to WeChat official account "China Merchants Bank Credit Card Center" for detailed consultation.