After ICBC implemented the internal custody of branch telephone banking, the entrusted bank gained huge benefits, the most obvious being the improvement of its ability to serve customers. In the past, it was really difficult for branches with small business volume to call the bank.
Telephone banking should ensure at least four or three shifts, and the answering rate should be no less than 80% to meet the needs of customers. If these cannot be guaranteed, the existence of telephone banking is only a superficial phenomenon. Today, the manual telephone answering rate in the electronic banking center of ICBC Head Office has reached about 90%.
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Or directly use ICBC Financial E-Link.
ICBC Financial Electronic Alliance is independently developed by Industrial and Commercial Bank of China to provide mobile financial services for individual customers. It can not only send pictures and short messages to contacts such as account managers, but also handle business such as transfer and remittance, purchase wealth management products, and meet the needs of customer information exchange and business processing.
Through the group established by wealth consultants, you can talk about financial investment, find like-minded friends, enjoy one-stop life services such as financial transactions, online shopping and financial information, experience real-name authentication, gesture password and information encryption, and experience bank-level security.
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