Pick-up point is a fixed place provided by JD.COM to facilitate customers to receive goods. The door-to-door delivery method requires customers to go to the designated pick-up point to pick up the goods.

the pick-up point is the pick-up service network set up by the distribution service of JD.COM Mall for customers. JD.COM provides a fixed pick-up place for customers to receive goods (for example, it is not convenient to sign for express delivery at work).

customers can select the information of nearby pick-up points in the "Consignee Information" column of the order submission page, and the delivery method will display "Pick-up at Home" (if there is no pick-up point, it means that this address does not support pick-up for the time being, please choose another delivery method). When the order arrives at the pick-up point, the system will notify you to pick up the goods by SMS.

the system will display all the pick-up points in the region according to the filled delivery address. When the customer inputs the address information, try to input the accurate address, so that the system can search for the more accurate information of the self-extracting point (self-extracting point location query) which is closer to the customer.

Extended information:

Precautions for door-to-door pick-up

1. DIY installation service is provided at the pick-up point with the word "DIY".

second, the community self-pick-up points, convenience store self-pick-up points, and passenger station self-pick-up points will not accept goods that need to be repaired and returned for the time being.

3. Self-service pick-up process and precautions:

1. When placing an order, select "Pick-up at Home" in the column of payment and delivery method, and select the corresponding self-service pick-up container in the delivery method and save it;

2. After the order is submitted, please pay attention to the order status and check the SMS;

3. When the order status is displayed as "Pick Up at Home" or you receive a "Pick Up SMS", please pick up the goods at the corresponding self-service container with the order number and pick up code;

4. After arriving at the self-service pick-up container, please enter the order number and pick-up code or directly scan the pick-up QR code for identity verification;

5. After verification, please swipe your debit card at the POS machine according to the system prompt to complete the payment;

6. after the payment is completed, the system will automatically unpack and pick up the goods.

7. When the self-service container is full, you will not be able to choose the corresponding self-service container to place an order;

8. Due to the size limitation of self-help container, only some commodity categories are supported;

9. POS machines only support debit card payment, but not credit card payment for the time being;

1. Self-service containers will not accept after-sales parts, such as repair, return and replacement.

Reference source:

JD.COM Mall-Help Center (What is self-promotion? )

JD.COM Shopping Mall-Help Center (self-notice on door)