1. Cancel card by phone: You can directly call Industrial Bank’s customer service hotline 95561 to cancel the credit card. After making the call, directly select manual service, and then explain to the customer service the specific reasons for canceling the credit card. The customer service will prompt you to enter the credit card query password to verify your identity. After verifying your identity, the bank will check whether there is a debt record on the credit card. If there is a debt, you cannot cancel the credit card. You must pay off the debt before you can cancel it. It usually takes about five working days to cancel a credit card over the phone.

2. Card cancellation at the counter: Bring your valid ID and credit card to the counter of any Industrial Bank outlet to complete the cancellation procedure. After filling out the form at the counter, hand the credit card and the form to the staff, and the staff will help with the process. If there is no outstanding balance or excess deposit on the credit card, the system will automatically cancel the account, and there is no need to go through other procedures. Counter card cancellation is generally applicable to situations where the credit card has been lost and can be completed on the same day.