The telephone service password is the password you use to verify your identity when you call. It will also be used when entering online banking. If you forget it, you can call the customer service hotline to reset it. There were two passwords at that time. One was the inquiry password, which was also the telephone service password. It was used when calling manual service, logging into online banking, etc. The other one is the transaction password, which is used when swiping the card to make purchases, withdraw money, and go through ATM machines.

The password for telephone banking is a query password and cannot be used for transactions. If you forget your phone banking password, you have the following three methods to retrieve or change your inquiry password:

The first is to call the bank’s credit card customer service, enter manual service, provide personal information, and reset your inquiry password. The second is to reset the query password for credit card online banking. Log in to the bank portal, enter the credit card center, select password service, password reset, etc. in the customer service of credit card online banking to reset the query password. The third option is to go to a business outlet with your ID and credit card to reset the query password.

Extended information:

CITIC Bank customer service hotline: 400-889-5558. The phone service password is the password you use to verify your identity when you call. It will also be used if you enter online banking. If you forget, you can call the customer service hotline to reset it.

The phone service password is used for identity verification when calling the customer service hotline, logging in to WeChat, mobile card space and express online banking. It is recommended to set it to facilitate future card use.

Reference: CITIC Bank Credit Card_Baidu Encyclopedia