What should I do if I encounter violent collection after the deadline? In the process of collection, some unscrupulous platforms often take some illegal measures, such as text messages, telephone bombing harassment, threatening to explode address books or contacting third parties. In particular, some platforms will use these violent collection methods to put pressure on debtors even after consulting with them. How to protect rights in this situation? You can complain about violent collection through the following channels.
1. Call the official customer service phone number of overdue platform, or send a complaint to the official email address or report email address of overdue platform.
The collection business of the platform is generally outsourced. Reporting violent collection to the platform can put pressure on third-party collection companies to show their attitude. You can also post a report to the official email address or report email address of the platform, and you can check the report email address in official website.
2. Call the China Banking and Insurance Regulatory Commission to complain.
If you owe a bank credit loan or your credit card is violently collected, you can call the local banking regulatory bureau to make a complaint. The total number is 12378, which is the phone number of bank insurance consumers complaining about rights protection. Complaint phone numbers vary from region to region. You can check the phone number online or call the public hotline. For violent collection of online loans, call 12363 for consultation and complaint on financial consumer rights protection.
3. Complain to China Internet Finance Association.
Generally, you can find China Internet Finance Association for violent collection on online lending platform. After receiving the complaint, China Mutual Gold Association will transfer it back to the regulatory authorities where the online lending platform is located for investigation and handling. Complaining to China Mutual Fund Association requires real name and proof. Indiscriminate complaints may be investigated for responsibility, so try to provide evidence such as recording, communication and negotiation records.
4. Complain to the industry and commerce department
Complaints to the industrial and commercial departments include the following channels:
National 123 15 Internet platform
Wechat official account: National Internet Platform 123 15.
Wechat applet: 123 15
Mobile APP: National Internet Platform 123 15
Call the industrial and commercial bureau where the violence collection platform is located to report the complaint.
5. platforms such as black cat complaint app or gathering complaints.
The Black Cat Complaint app can be downloaded from the App Store. Generally speaking, the processing cycle is about one week, which belongs to the conventional platform.
6. Violent collection by online loans, consumer finance, lending companies, microfinance companies and internet finance companies.
Appeal through letters and visits, or appeal to the local financial supervision bureau.
In case of intimidation, personal attack, detention, forgery of court summons, impersonation of the public security department, illegal door-to-door collection and other serious acts of violence, you can directly report to the public security department for handling.