12315 National Consumers Association reporting hotline.

“12315” consumer complaint reporting hotline and national Internet platform. The national 12315 Internet platform was officially launched on March 15, 2017.

How to call: After dialing 12315, if you need to make a complaint or report, please answer the questions as prompted by the staff, truthfully state the facts, reasons and request for the complaint, and state your name. , address, telephone number or other contact information and the name, address, telephone number of the respondent.

Extended information

According to the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 5 According to the "Law of the People's Republic of China on the Protection of Consumer Rights and Interests" According to the Consumer Rights Protection Law, the China Consumers Association actively protects the nine rights enjoyed by consumers.

⑴Consumers have the right to have their personal and property safety not harmed when purchasing and using goods and receiving services.

Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

⑵Consumers have the right to know the true status of the goods they purchase and use or the services they receive.

Consumers have the right to require operators to provide the price, origin, producer, use, performance, specifications, grade, main ingredients, production date, expiration date, and inspection of the goods based on the different conditions of the goods or services. Certificate of conformity, instructions for use, after-sales service, or service content, specifications, fees and other relevant information.

⑶Consumers have the right to choose goods or services independently.

Consumers have the right to independently choose operators who provide goods or services, independently select product varieties or service methods, and decide independently to purchase or not to purchase any kind of commodity, and to accept or not to accept any service.

Consumers have the right to compare, identify and select when choosing goods or services independently.

(4) Consumers have the right to fair transactions.

When purchasing goods or receiving services, consumers have the right to obtain fair transaction conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced transactions by operators.

⑸Consumers who suffer personal or property damage when purchasing or using goods or receiving services shall have the right to obtain compensation in accordance with the law.

⑹Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

⑺Consumers have the right to obtain knowledge about consumption and consumer rights protection.

Consumers should strive to master the knowledge and usage skills of the goods or services they need, use the goods correctly, and improve their awareness of self-protection.

⑻Consumers have the right to have their personal dignity and national customs and habits respected when purchasing and using goods and receiving services.

⑼Consumers have the right to supervise goods and services and the protection of consumer rights and interests.

Baidu Encyclopedia-12315

Baidu Encyclopedia-China Consumers Association