You apply for "number-guaranteed card replacement" at Bank of China (that is, changing the card without changing the number). When you go to the branch to receive the card, you need to bring the old card you hold and your valid ID, such as If the old card cannot be provided when receiving the card, Bank of China will handle the loss reporting procedure for you.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.