If the performance failure listed in the Performance Failure Table of Mobile Phone Products occurs within 8 to 30 days from the date of sale, you can choose to exchange or repair it; After the replacement, the validity period of the three guarantees of the mobile phone will be recalculated from the date of replacement; After applying for replacement due to failure, you can also enjoy 7 days of unreasonable return and 30 days of non-human quality problems replacement service.
Business positioning:
Service Orientation: China Telecom's comprehensive service window, an important channel for information exchange and communication between telecom enterprises and users.
Business orientation: focus on basic telecom services, actively develop new value-added services, and realize diversified business development.
Market positioning: brand service hotline for our customers, dedicated to building a world-class customer service center.