If you want to return goods after shopping in the Smart Shopping Mall, you need to send the goods and test reports back to the Smart Shopping merchant (contact the merchant for confirmation of the required information). The merchant will contact the brand manufacturer after receiving the goods and test reports. For returns, the processing time generally does not exceed 7 working days. After the manufacturer replies that the product can be returned, the Smart Shopping merchant will submit a return application. T (date of submission of return application) + 2 days, the credit and points should be credited to the account. You can log in to the Points 365 website to check.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.