If your credit card is accidentally lost or stolen, please call the customer service hotline immediately to report the loss. The loss of the telephone will take effect immediately, and the handling fee is 50 yuan RMB. You can also log in to the personal online bank of Bank of Communications to report the loss. Be sure to call the customer service hotline to reissue the card after reporting the loss. Once the loss is reported, the 50 yuan loss reporting fee will be deducted immediately. After completing the card replacement procedures, a new card will be issued on the next working day and sent to the designated address by registered mail.

It usually takes 3-5 days to get a card.

Second, the Bank of Communications credit card replacement card

When your credit card can't be used due to damage, breakage, illegible or altered handwriting, degaussing magnetic stripe, etc., please call the customer service hotline of Bank of Communications and ask a service specialist to replace it.

Tips: After receiving the new card and completing the card opening procedures, please immediately cut and destroy the old card to ensure the rights and interests.