You can call the customer service hotline 95588 to verify the transaction details manually. For non-personal savings transactions, if your account has registered online banking, please select the function of "Full Bank Card, Account-Account Service-Loss Reporting" after logging in to handle the loss reporting business. Please read the operating instructions and each step at the bottom of this page carefully before handling. In addition, you can also report the loss through mobile banking, telephone banking 95588 and other channels.

Tips:

1. The temporary loss reporting period for savings cards and passbooks/bills is 15 days. Please bring your valid ID card in time and go to the business outlets for formal loss reporting and replacement procedures.

2. The savings card can also go through the formalities of reporting the loss through the intelligent terminal;

3. For credit card replacement business, you can call ICBC customer service hotline 95588 to contact manual customer service.

(Answer time: 2021September 15. In case of business change, please refer to the actual situation. )