Written test: 60 questions in 90 minutes, all multiple-choice questions. The first category is sorting, the second category is reading a paragraph to choose the theme, the third category is logical reasoning (with calculation), and the fourth category is data analysis with calculation.
The first interview: I just went in and gave you a message for half a minute to simulate credit card customer service; Then ask you some questions, such as how much you know about customer service; Why do you apply for customer service and so on.
I hope I can help you!