In practical work, people often understand service as attitude, that is, good attitude = good service. In fact, service has a deeper connotation. Dealing directly with customers is tiring and tedious, but when you make sincere efforts, you will be surprised to see that customers have gained unexpected gains under our advice; Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of banks and customers. Of course, we must also accept the vent of customers' dissatisfaction when they fail to achieve their goals ... In short, the ultimate goal is to exchange sincere service for customers' true feelings.

1. Establish a correct service concept

The core concept of service concept is the concept of serving customers. The correct service concept is to serve customers wholeheartedly. As long as you do a line, love a line and drill a line, you can provide good service to customers. While providing services to customers, banks have also brought development and benefits to themselves.

2. Correct bank service attitude.

Banking services should strive to change from single service to all-round service, from general service to characteristic service, and from passive service to active service. Some employees don't realize this, and simply think that handling business well is to do a good job and separate service from work, which is also the fundamental reason why service is difficult to reach the level and step up. Only by establishing the concept that service is work, can we provide customers with all-round high-quality services, properly grasp the scale, adhere to principles and exercise reasonable restraint, and make truly high-quality services deeply rooted in the hearts of the people.

The object of service is customers, so the basic content of service is to deal with interpersonal relationships. To master the skills, always convey understanding and happiness to customers. Everything is for customers, solving their practical difficulties, bringing spiritual happiness, spiritual satisfaction and business help to customers. This is the highest standard of our service.

3. Quality service mode of banks

(1) The service mode is active and enthusiastic. In service practice, we should treat customers with sincerity and exchange sincerity for sincerity. Do not embarrass customers, do our best to provide sincere service to customers, treat customers as their relatives and friends, make customers feel cordial, and at the same time, have a sense of trust and belonging. If you want to do a good job in service, you must be sincere, always focus on service, think about what customers think, think about what customers don't do, be good at observing and understanding customers, and pay more attention to their words and deeds.

(2) Familiar with business. When banks carry out service and marketing work, they should fully grasp the performance and characteristics of products and carry out targeted marketing services, so as to achieve the effect of being concise and get twice the result with half the effort and effectively improve service quality and efficiency. To be good at capturing customer and market information, providing customers with various business consulting services according to customer needs, and actively promoting various new businesses and special services is the key to do a good job in new business product marketing. According to the customer's understanding and grasp, combined with customer characteristics and product selling points, make targeted matching for customers, be familiar with the new product start-up process, keenly find the product selling points, identify the required customer base according to the characteristics of new products, lock in the target customers and actively recommend them to customers.

(3) Understanding customers' personality is the lubricant for banks to carry out service and marketing. At work, we should pay attention to study and ponder the customer's psychology, grasp the service language and form according to the customer's age, gender, educational level and salary nature, and provide customers with knowledge service, advanced service, value-added service and personalized service, which not only enriches and enriches the connotation of service work, but also consolidates and improves the customer's trust and satisfaction.

(4) Pay attention to the collection and accumulation of customer information. Facing the growing customer base, I am very familiar with my customer base. In accordance with the principle of "classified governance and differentiated service", I will treat high-quality customers with regular return visits, timely understand and grasp the changes in customer needs, adjust the financial service plan for customers in a targeted manner, make full use of the advantages of banking business types, master all kinds of financial market information, help customers design the best financial plan, maximize the value of customers' funds and satisfy customers.

In short, high-quality bank customer service is the window of the banking industry and the "spokesperson" of the image of each financial institution. Today, under the test of market economy law, civilized and high-quality service is particularly important for banks. Only good service can win the long-term trust of customers and win in the competition.