1. Credit card account status is abnormal: account cancellation, write-off, pre-sale account, etc. , and cannot be exchanged;
2. Credit card points cannot be redeemed when the account status is paid;
3. The reserved mobile phone number of the credit card cannot be used normally.
You can also call the credit card customer service hotline to find out the specific reasons.
Credit card points mean that you spend money with a credit card, and the bank will give points according to certain rules. When the points reach a certain amount, you will be able to exchange points for gifts within the optional range of the bank.
It is understood that most banks can redeem points at any time as long as they do not cancel their accounts. However, if the credit card account is frozen, there are overdue accounts, and the minimum repayment amount of the last month's bill has not been paid, the redemption of points may be restricted. After the above problems are solved, you can apply for redemption of points again.