35-year-old Amin (pseudonym) is suffering from more and more problems with his surname. His surname is written as "one dot, one horizontal line, one thought". In most cases it is impossible to type and difficult to identify.

When he registered using the use code, the last name he entered could not be authenticated. All images in this article were provided by interviewees.

The matter reached a deadlock for a time, so he sent a message to WeChat Moments for help.

The issue of uncommon names was raised at this year’s Two Sessions. "Uncommon words have become another 'digital divide' after the elderly are not adaptable to information systems." Shao Zhiqing, deputy director of the National People's Congress and deputy director of the Shanghai Economic and Information Technology Commission, discovered in his daily work that once a person's name contains uncommon words, Trouble will be encountered in various scenarios that require information system support. 3354 "How do you prove that you are you?"

"The problem of rare characters is related to the evolving standards for computers to process Chinese characters." Shao Zhiqing said, "The number of characters that the information system can process depends on the characters in the computer set. If a word is not included in the character set, it will be difficult for the information system to process it. Most of the information systems currently in use are built using the relatively old GBK character set (containing about 21,000 Chinese characters), and Chinese characters beyond this range. They become 'rare words' that these information systems cannot handle routinely."

Shao Zhiqing found that in order to deal with these rare words, various information systems have tried their best to deal with them, such as adding self-made words and inputting common words with homophones. Or replace pinyin letters. Technical barriers in data flow and business collaboration still cannot be solved due to different ways of handling rare characters.

At present, the public security department has the most complete special font for public security population information. Shao Zhiqing suggested that the Ministry of Public Security, in conjunction with the Ministry of Human Resources and Social Security, the People's Bank of China and other relevant technical specifications and standards, build a dictionary of rare words.

The following is his self-report

After the outbreak, the requirements for real-name authentication have been relatively high. Whenever you go to any province, you must have a health code or nucleic acid record. This thing must be bound with a real name. If there is something wrong with your character (name), it is easy to cause problems.

Before April this year, with the help of the Housing Authority, I could produce nucleic acid by scanning the code of "Health Cloud". In early April, I suddenly switched to on-demand coding, which was quite embarrassing. My on-demand code is 3354, but I haven’t been able to use it. If you want a health code, you will only be prompted to do real-name authentication. After I filled in my real name and ID card (information) and uploaded it, the next step said "Format error", but there was nothing I could do.

With the application code, I can authenticate offline, but I cannot go out during the storage period, so from April to the end of May, I scanned my ID card for nucleic acid testing.

Because no code is used, although I can do nucleic acid, I have no way of knowing the nucleic acid results.

You can go out on June 1st. The property management, neighborhood committee, and security guards all know about my situation, and they will let me leave the community, but I will definitely not be able to go back to work, or go to a supermarket or restaurant.

The last name on his driver's license is handwritten.

The first thing you should do when you go out is to apply for your real name. I went to the street first, but they were very attentive. I've been busy all morning and can't get through no matter what method I use. They say, you either go to the big data center. There was someone in a similar situation before.

I drove to the big data center. At that time, the Shanghai government had announced that a green code, including a 72-hour nucleic acid test, was required to enter any public place. After I went, first of all, I didn't apply for a code, so I didn't have a green code. I explained to them for a long time, but the security guard wouldn't let me in. Later, I agreed to take my ID card to the digital sentry to scan it. This is indeed a green code, but there is no record of the nucleic acid. But the day before, I actually used my ID card to do nucleic acid tests in the community.

I can’t help it. I drove back and did another nucleic acid test that afternoon, which was also done by scanning my ID card. I hope there will be nucleic acid records the next day.

I think it’s too much trouble now. Everything has to go to various departments. I want to change my last name.

The day I went to the police station

On the morning of June 4, the Shanghai Big Data Center called me and asked for my ID card information. The background real-name authentication passed.

After that, I'll have an on-demand code.

However, when I opened the application code, I discovered another problem. Although I have a green code and can see all my nucleic acid records, the last names in them are different, including "Hui" and "Wang".

On the morning of June 5, I received the nucleic acid code with the application and did a nucleic acid test. It shows the normal name. The test results are also there.

I won’t have any problems with the epidemic, at least not in Shanghai.

"Mobile phone number linked to a friend's name"

I am very sensitive to changes in the real-name registration system.

I remember that mobile phone numbers started to require real-name authentication. During that time, it kept sending you text messages saying that real-name authentication was required and that it would shut down your phone if you didn’t. At first, I didn't care that much. (Note: Starting from September 1, 2013, the real-name registration system for mobile phone numbers is required.)

Then one day I was suddenly informed that the service was shut down, and I had no choice but to go to the business hall by myself. At that time, in the business hall system, I could not type, so I could only pass the real-name authentication. They said there was another way to put my number in my friend's name. This friend is my former colleague. I haven’t contacted him for a long time, but (mobile phone number) is always in his name.

Slowly, social platforms, etc. It will become a real-name registration system.

Due to the nature of my work, I often travel and fly with my passport.

If I book a ticket with a Chinese name, I may not be able to book it. For example, the current input method can input my name correctly. After you enter it, the backend system cannot recognize the word, so you cannot pass the step of adding the ID number.

I have also tried it. If you change it to another word, such as "hui", you can book a flight, but after booking and going to the airport, people will not let you fly because the name is different. You need an airport stamp to make your trip. In 2014, I started working in Shanghai. Although I can type this word on my ID card, it cannot be typed in the social security and tax systems. Therefore, I encountered some difficulties in paying provident fund, social security and paying taxes.

My taxes and social security are all in the name of "Huiming", but my provident fund is paid under another name. When I bought a house in Shanghai in 2015 and took out a loan, I ran into trouble because the names on various household registrations were not consistent. Fortunately, I ran into trouble and it was solved.

Later, when I had to declare taxes every year, others could do this through the personal tax app. But because my name didn’t match, I couldn’t log in, so I went to the tax bureau to do it several times. I went back and forth several times, and finally someone helped me succeed.

Because I changed jobs several times, and then checked my taxes, I found that the entire system consisted of one ID number, three names with different surnames, and three different tax records. It took two or three weeks to consolidate the tax information scattered among the three names.

He entered his last name on the insurance app, but the system could not recognize it.

I have a deep understanding of insurance. Because I had a minor surgery before, when I was making claims, because there was no such word in their system, you had to make sure it was you and go back and forth to get proof. Finally, I went to the hospital and issued a receipt with my name on it, and sent it to the insurance company for processing. Before, I bought insurance for my car, but I couldn't get it in my name, so I bought it in my mother's name (in the end). Therefore, the real-name system is pervasive and ubiquitous in life.

“The boss gave out red envelopes during the Chinese New Year, but I couldn’t grab them.”

When I returned to China in 2013, I should have had Alipay, but later it required real-name registration and I couldn’t use it, so it has never been used. I can't participate in anything like "Double 11". (Note: The People's Bank of China issued the "Measures for the Administration of Internet Payment Business of Payment Institutions (Draft for Comment)" on January 5, 2012, which intends to require the opening of Internet payment accounts to implement a real-name system. The "Measures" were issued on July 1, 2016 It officially came into effect on the same day)

I called Alipay customer service a few years ago. This year or last year, I found that it can be used, and the real name was passed, but I couldn’t bind the bank card because my bank card (last name) It's pinyin.

When WeChat first started, it actually did not require real-name authentication. As long as you registered, you could use it. I remember that WeChat also had a payment function at the end of 2013. At the beginning, real-name authentication was not so strict. The payment function is also enabled. As long as you have a credit card, register your mobile number, and enter the three-digit security code on the back of the card, you can bind successfully.

In his electronic household register, his surname is displayed as "?"

But starting from January or February this year, WeChat’s real-name authentication became stricter. Because I am Pinyin, there is a problem with WeChat authentication, and I cannot use any payment function. As long as it's related to payment and collection, I basically have nothing to do with it now. During the Chinese New Year, my boss sent out red envelopes via WeChat, but I couldn’t grab them. Like this time, the application process was finally solved, but the communication cost will be higher.

I don’t think people in a certain department can be blamed for this. Every time I tell them, they are very understanding and sympathetic, and they will find a way to type this word out, or think of another alternative. method to get things done. But once that node gets things done, the information from other departments may not be consistent. After that, you have to clear it one by one, but you may not be able to clear it every time.

I think the main problem is that there is a code behind each word. Why can this word be typed in some places but not in others? How does this type of information flow between departments?

I have been using an ID card with a different surname for 4 years

The inconvenience caused by my surname gradually increases as I get older and the Internet becomes more popular.

My surname is my father’s, and this surname is mainly found in the northwest, Shaanxi and Gansu. I am from Weinan, Shaanxi. There is a Xijia Village over there. My grandfather came from this village. Everyone there has this surname.

It’s fine when I’m in school. It’s fine if I write this word wrong. At most, it’s just a school graduation certificate or admission ticket, right? Basically, for all major provincial or national examinations, my surname on the admission ticket is "?".

I remember that you can apply for an ID card when you are 16 years old. Maybe there are many people with this surname over there, and this word can already be typed on the ID card.

Later, I went to Xi'an to go to university, and I needed to follow the school to settle in a collective household. At that time, this character could not be typed in the system, and I stayed at the police station for a long time. People (policemen) said, let me change the character for you, and replace it with "Hui". The character in my surname probably evolved from the character "Hui", so I used the ID card "Hui" and I lived like this for four years.

The surname on his driver's license is "Hui".

At that time, the main inconvenience was the bank card. Maybe the bank card was not my name, either pinyin or another word. The same goes for taking the driver's license test. The driver's license cannot be printed anywhere, so my driver's license is also "favorable". After that, after I graduate from college, my registered permanent residence will be returned to my place of origin. At that time, my uncle felt it was inconvenient and had already changed my cousin's surname. However, because I am a son and an older person who is more traditional, my father felt that your ancestral surname must be changed back. Originally, I could type my word (at the police station in my hometown), but the police station changed it back to that word for me.

In 2009, I went abroad to study and work, and stayed there for 4 years. Abroad, using pinyin had no impact. After returning to China, I went to Shanghai. With the popularity of the Internet, the troubles increased.

Now those people in my hometown have changed their (surname). Except for the elderly, few people still retain this word, so they all changed it to "Hui".

You have to know that in my dad’s time, when they were born, their birth certificates and ID cards were all handwritten, so this problem did not exist. Their only problem was their bank cards, but banks also You can change the word for him and open the card. At that time, the mobile Internet was not that developed, and the impact (of uncommon characters and surnames) was minimal.

This last name may be a good way to break the ice. I will say my last name, dot and horizontal, followed by a thought. Sometimes, when introducing themselves, they will make a joke and say that Alipay and WeChat cannot be used, and they will say that there are still such people in the 21st century, which is quite interesting.

That is to say, to break the ice, you said that my life is so inconvenient.

Including this time after getting the application code, I no longer want to change my surname. The older you get, the more expensive it is to change your surname. To be honest, my sister changed her position immediately after graduating from college. It was really good at that time and had no impact on her life. Related questions and answers: