If your credit card has been stolen, you must first call the bank's credit card service hotline to report it, freeze the credit card, and report the crime to the police. During the police investigation, the bank will fully cooperate with inquiries such as merchant name, online transaction order number, application for access to purchase orders, etc. If the police solve the case, the losses may come back; if the case is not solved, it depends on the reason why the credit card was stolen. In most cases, the credit card holder is responsible for it, and the bank will not be responsible for compensation, so you have been stolen. You may also have to repay your credit card debt yourself. It depends on your actual situation.

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Be calm when encountering this situation. First of all, if you receive a bank statement that shows consumption or cash withdrawals that were not performed by you, you must first check the specific time, location, amount and other information to confirm that it was not done by you; secondly, check whether your credit card is currently in my hands. ; Third, call the bank’s credit card customer service number to check with the bank that it is indeed your card, then explain the specific situation, ask for the card to be frozen, and find out the reason. If the information is copied and the credit card is stolen, you may need to reapply for a credit card; finally, contact the bank Report the case to the police to see if the losses can be recovered (the debts that have already occurred must also be paid off on time to avoid affecting your personal credit).