The letter of commitment for personal work behavior of the bank is excellent

(1)

As a party member native to * * *, we should always maintain the advanced nature of party member and embody the vanguard and exemplary role of party member native to * * * with practical actions. Now, in combination with my job, I solemnly promise:

1. Take the lead in learning and improving. Earnestly study Theory of Three Represents, learn the basic knowledge, principles and lines of the Party, learn scientific, cultural and professional knowledge, strive to improve the ability to serve the people, and strive to be an advanced party member.

second, take the lead in obeying the law. Consciously abide by national laws, regulations and work discipline, and be an example of obeying the law. Strictly implement the provisions of the party constitution, restrain your words and deeds according to party member's standards, earnestly fulfill the obligations of party members, be strict with yourself, and consciously safeguard the image of the party and the country. Strictly keep the secrets of the Conservative Party and the state, implement the Party's decisions, obey the organizational distribution, and actively complete the Party's tasks.

third, take the lead in striving for success. Courageously shouldering heavy burdens at work, willing to contribute, and doing his job well with a strong sense of professionalism and responsibility. Take the initiative to work actively, take care of the overall situation, know the big picture, work hard, blaze new trails, and make selfless contributions to the development of ABC.

fourth, take the lead in serving the masses. At work, always put customers first in service, take customer satisfaction as the standard, consciously regulate their own behavior, and conscientiously implement various service measures of the Bank. Practice your commitment of "serving the people wholeheartedly" with a warm, civilized and careful service attitude.

5. Take the lead in promoting healthy qi. Be honest and trustworthy, honest and self-disciplined, objective and fair in work and life. Diligently carry out criticism and self-criticism, do not engage in duplicity, duplicity, intrigue, perform post duties according to law, consciously abide by professional ethics, keep state secrets and business secrets of the unit, and be a practitioner who promotes the positive and abandons the negative.

The above points are my promises as a party member, and I will take them as my `guidelines' in my future study, work and life, play the exemplary role of party member, and ask the party organization to test me.

promisor:

(2)

1. Savings business is provided on Sundays all year round, and customers can come to our bank to handle business at any time during business hours, and the bank will make a letter of commitment to the outside world.

2. Abide by the principle of "voluntary deposit, free withdrawal, interest-bearing deposit and confidentiality for depositors".

3. provide RMB damaged currency exchange and zero currency exchange services free of charge all the year round (advance reservation is required for large-value zero currency exchange).

fourth, the savers should treat their customers the same way, that is, deposit and withdrawal are as enthusiastic, the amount is as welcome, the main currency and auxiliary currency are as accepted, they are as serious when they are busy and idle, they are as kind as strangers and acquaintances, and they are as considerate as old and young.

5. The staff at the counter should be neatly dressed, wear the work number plate and accept customer supervision.

VI. Implement the deposit and loan interest rates stipulated by the state to protect the interests of customers according to law.

VII. Credit cadres are honest and upright, adhere to the principles, systems and methods of credit, and handle all kinds of credit business impartially, and commit themselves to the Letter of Commitment for Foreign Banks. Do not seek personal gain by lending. Put an end to eating, taking, sticking, demanding and reporting.

VIII. Strictly abide by the discipline of settlement. Whoever's money is credited to his account will never unreasonably refuse to pay, hold down bills or tickets, and the bill settlement will be convenient, fast and safe.

9. BOC does not issue financial instruments such as letters of credit, guarantees, bills, certificates of deposit, and credit certificates that are inconsistent with the facts.

1. BOC employees do not accept gifts, cash gifts and securities from customers.

Xi. There is no counterfeit money in the external cash payment. If the customer finds counterfeit money face to face in the counter cash payment, double indemnity (except for direct payment by transferring money from other banks).

twelve, the counter reception customers to achieve "three tones" (answer when coming, ask and answer, walk and send words) and "three times" (stand up, laugh and speak in civilized terms).

XIII. Large savings deposits and withdrawals provide door-to-door pick-up service. Where depositors in county branches deposit and withdraw 1, yuan at one time and urban depositors deposit and withdraw more than 15, yuan at one time, they should make an appointment one day in advance to pick up and drop off the money for customers within their jurisdiction.

XIV. implement the responsibility system of first inquiry. The first person in charge provides customers with fast and thoughtful service.

XV. All business outlets shall set up customer suggestion books, and branches and sub-branches shall set up complaint telephones. Customers can report or complain if they have opinions.