The certificate issued by the bank has legal effect on one case and one discussion. If someone uses this certificate to do other things within three hours after the certificate is accepted and completed, it is actually equivalent to the convenience provided by the bank. Therefore, the cancellation request of this service cannot be accepted.
Sure enough, shortly after this incident, I received a complaint phone call very similar to this situation: a company delivered the goods to the buyer after receiving the fax of the buyer's payment voucher, but the goods had been delivered for more than two months and the payment of 30 million yuan had not yet arrived. The financial staff of the unit mistakenly thought that the bank deliberately intercepted the remittance and did not deposit it in the unit account in time, and strongly demanded to find the president to complain and solve it.
I explained to her that our bank would never delay the remittance in this way, and the problem might happen to the remitter. You should immediately send an inquiry to the remitter's bank through the company's bank. If the money is not remitted at all or is a fax of a fake money order, it should be solved through the public security department. My reminder made her suddenly realize that she would no longer do commodity transactions by fax in the future, but should immediately go to the bank where she opened the account to inquire and report the case. And apologize for her misunderstanding of our bank.
To sum up, in daily work, we should not only adhere to the principles, ensure the safety of bank funds, safeguard the reputation of card issuers and banks, but also protect the interests of cardholders from infringement. When the cardholder is blocked or encounters difficulties, we should try our best to solve the specific difficulties for the cardholder, be flexible without losing the principle, vary from person to person and from thing to thing, and provide personalized and thoughtful services for the cardholder. Secretary 1 14 All rights reserved.
In practical work, I often observe and experience the specific needs of customers with empathy, and constantly enrich and enrich the connotation of service work, so as to truly realize the exchange of my sincerity for the true feelings of customers? Safe, convenient and fast? Service commitment.
Speech by excellent staff of CCB II:
Dear leaders and colleagues,
Hello everyone!
I am * * *, and now our CCB is in charge of * *. I am honored to share with you the results of these two days' marketing. In these two days' marketing, my collective has achieved very good results, mainly because we have been persistently pursuing the ideal of life in ordinary jobs with a high sense of responsibility and a strong sense of the times, being loyal to our duties, loving our work, regardless of gains and losses, bravely shouldering heavy burdens, and infiltrating many marketing skills with enterprising pioneering spirit, selfless noble sentiment and realistic work style.
Because we face different customers every day. What is our work center? Everything is for customers, for all customers, for all customers. ? Our job is to introduce our products to different customers according to their needs. Everyone knows that dealing with customers directly is very tiring and tedious, but I like to see customers' expectation and satisfaction. Satisfied with the sense of accomplishment gained after adhering to the principle of ensuring the interests of banks and customers. By tapping our potential, we have accomplished the tasks that we thought impossible before. In the marketing work, let customers know clearly, seek the greatest benefits for customers through meticulous service, and get their understanding and support. I remember when we won the bid for insurance, our pre-tender estimate was our task for the whole year last year, but everyone turned the pressure brought by the task into motivation. During the two festivals, individuals completed 2.6 million insurance tasks, more than 400 online banks, more than 300 mobile banking, and more than 400 SMS notifications. In the end, we finished the task beautifully, and broke through10 million in four months last year. Therefore, I believe that as long as we unite and cooperate, we will not give up in front of the task and find a good way. Then no matter how arduous the task is, it is not difficult for us.
With the continuous development of the banking industry, there are many more banks, and our pressure is even greater. We have always paid attention to studying the market and paying attention to market dynamics. Scientifically analyze the marketing environment, deeply grasp the objective environment, and make great efforts to study customers, so as to understand the operation law of customers' funds, increase efforts to track customers' downstream funds to our bank, and realize that funds start from the source? Monopoly control? Realize the internal circulation of funds and consolidate the financial strength of banks. Every morning, the content of our morning meeting is full of praise and summary, praising the best marketing done yesterday and summing up what was not done yesterday, so that everyone has an unprecedented sense of competition. Through the morning meeting, we can learn from each other, learn from experience and make progress together. We emphasize the essence of 10.3. 1 every day, emphasizing that as long as you are willing to speak, you will certainly gain something. I believe that as long as we take the customer as the center, put ourselves in the shoes and use high-quality services, we can seize customers, so as to better attract more and higher-grade customers for our bank.
Looking ahead, new and heavier tasks are waiting for us, which is also a new test for us. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better. Be good at learning, be brave in practice, acquire knowledge through learning, supplement and improve your knowledge structure, improve your comprehensive quality and ability to deal with complex problems. Strive for first-class work performance and do your best for the great development of CCB!
Speech by Excellent Staff of China Construction Bank Phase III:
My name is xxxx, and I come from xxxx branch. Today, I feel very honored to report to you here. I am very grateful to the Youth League Committee of the provincial branch for giving me this rare opportunity. The topic I want to report is: do your best, no regrets!
/kloc-graduated from xxx school in 0/994 and was assigned to xxxx branch. I have done post-deposit supervision, comprehensive statistics, internal audit, computer maintenance and credit approval. Well, I have worked and studied in the big family of China Construction Bank for eight years, which should be the golden season of my life. I feel very satisfied to be able to dedicate my most precious youth to my beloved CCB career. Someone said:? Dedicate the days of youth to the cause, and those days will be superimposed into thick returns. ? Yes, looking back on the work in these years, although I have had the hardships of trekking, I feel more about the sense of fulfillment and accomplishment brought by my career. In the past eight years, we have witnessed the development and growth of CCB together with many respectable CCB people. Although I have not made amazing achievements, I can always say with a clear conscience that I have done my best for CCB.
In order to make myself a qualified person for the development of CCB, I insist on self-study. After leaving school, in order to improve my knowledge, I never stopped studying by myself for almost a day. Because I know that the starting point of my technical secondary school education is too low, if I don't strengthen my study, it will be difficult to meet the needs of the reform and development of China Construction Bank. 1995, I signed up for the national self-taught examination of accounting major in higher education. Busy during the day, I can only study at night, and staying up late is common. Coupled with self-study, without the guidance of teachers, it is very difficult, and sometimes a difficult problem will make me think hard for several days. In order to ensure that I can finish my study task without delaying my work, I spent almost all my spare time and sacrificed a lot of business interests. Sometimes, I want to give up when I see someone else taking a vacation at will, but the other one will stand up and say: Do whatever you want, and you will accomplish nothing if you give up halfway! ?
Many things happen. I graduated from the self-taught college on 1997 and was awarded the title of excellent graduate. However, I didn't stop there, but continued to take my undergraduate self-study exam. 1999, I got a bachelor's degree in economics, and my graduation thesis "Unstable Operation of China Commercial Bank from the Perspective of Accounting" won unanimous praise from the examiners and related teachers of Jiangxi University of Finance and Economics.
While taking the self-taught exam, I have always insisted on teaching myself computer technology. Because in practical work, I found that a lot of work is done by computers, and with the development of business, the application of computers will become more and more extensive. If you don't understand computers, your work efficiency will be greatly reduced. So, I bought books, from the initial DOS study, gradually deepened, until I mastered the operation of common software, computer software and hardware and network installation and other difficult technologies. Using this knowledge, I solved computer problems for my colleagues, set up a local area network for branches, and realized the sharing of resources within the bank. 1997, when the branch was equipped with technicians, it was even put on hold.
I majored in computer science in this bank, but I chose to become a monk halfway. This is not only a full affirmation of my self-study achievements, but also a great encouragement for me to continue to adhere to self-study. Of course, it is deceptive to say that self-study is not bitter. But I want to say that self-study has not only increased my knowledge, but also exercised my will, enhanced my self-confidence and benefited me for life.
In order to do my job well, I insist on loving my job and being dedicated.
1997 On the day of the Lunar New Year, when all my colleagues got off work early and took a small annual leave, I was still making a fundraising statement in the office. I didn't go home until night fell and the lights were on. It was not until a long time later that the firecrackers outside suddenly reminded me that today is off-year. When I finished my report and hurried home, the food on the table was already cold, and my accustomed mother just gently scolded: Look at your memory. You forgot everything at work. ? I just smiled guiltily.
I treat every job arranged by my industry with a high sense of responsibility. As a technician, I have almost no holidays. No matter the wind, frost, rain and snow, I will ride my motorcycle as long as there is a phone call from the outlet. Whenever the city's comprehensive network system is switched and carried forward at the end of the year, I almost stay up late, and sometimes I have to give a report the next day. No matter how hard and tired I am, I never complain. I often think that I should be brave enough to be tested when I was young. Although it is not easy to see the results in the second line, my obscure work has been seen by the branch leaders. They are sincerely happy to see that my work responsibility is more important than the spirit of Mount Tai. President Wu of the branch praised me for my excellent work with a thumbs up and said that he would give me a heavy burden.
In xxxx, I worked as the deputy director of the Information Committee Office, a microcomputer technician, a planning statistician, an escort salesman, an office secretary, a fund-raising report, and a secretary of the Youth League branch. It is indeed a challenge to do these jobs well at the same time, but I think this is not only the trust of the industry, but also a rare opportunity to exercise my working ability. In order to do these jobs well, overtime has become my daily routine. There are more than 100 weekends a year, and I only work overtime for nearly 70 days on weekends of 200 1 year. The situation of procrastination is even more difficult to count. Often: When I get home after a busy day, I fall asleep without taking care of eating and washing my face.
My eyes began to protest because I was staring at the computer screen for a long time. I have been suffering from habitual conjunctivitis since 1997. In xxxx, glands grew on both upper eyelids, which made me unable to open my eyes. The doctor severely criticized me and said: I have never seen you so deadly. There is only one swollen gland in other people's eyes at most, but you have three! If you go on like this, your eyes will go blind! ? Because of his serious illness, he had to undergo surgery immediately and his eyes were cut three times. In the four days after the operation, I experienced the life of the blind. To tell the truth, the feeling of darkness in front of me is really scary, and it still scares me. Those days, I lay in bed and thought a lot. I thought: If my eyes are really so blind, what will happen to me? I will never go to work again, and I will never see the familiar and kind faces of my colleagues again. I will have to bid farewell to my beloved CCB career? I dare not think about it any more. Fortunately, my eyes gradually recovered after four days.
? The most precious thing in life is life, and the happiest thing in life is work. ? These are the words of the great Stalin. Indeed, life without a career will be eclipsed. My occupation is in China Construction Bank. As long as I am in CCB for one day, I will work hard for one day. Although I have a lot of part-time jobs, I have achieved good results in all my work, and the leaders of the branch and the relevant offices of the superior bank are very satisfied.
In order to improve work efficiency, I study business hard.
In practical work, I deeply realized that if you want to do a good job, you need a high sense of responsibility and be good at learning. I make such a request to myself: I will try to be an expert in every job I have ever done.
I remember when I first joined the work, I was assigned to be the supervisor of the savings department and kept accounts. At that time, looking at an unprocessed computer screen, my heart was shaking, but I was not discouraged. But to find relevant information to study day and night, until the entire operating system and database system are clear, easy to operate, almost all failures can be attacked.
When the general ledger system was first introduced, it was easy to have problems because the system itself was not perfect. However, the submission of general ledger has a strong timeliness. If the submission is delayed, the superior bank will impose penalties. At one time, many people were punished for avoiding work for fear that they could not do it. At this time, the branch leader thought of me again, and I gladly died. After taking over, I first studied the technical manual carefully in combination with the actual operation, and then summarized the problems that had appeared before and the corresponding solutions. With my efforts, before long, the general ledger work of our xxxx branch ranked in the forefront of the city. At that time, almost all the general ledger staff in the city consulted me. When I worked in other positions, I almost had similar experiences.
As I am a statistician, I am responsible for providing the president with the dynamic change data of deposits in all branches of the bank every ten days, and also reporting the horizontal proportion data of deposits in four local state-owned commercial banks to the municipal branch every month. In the process of making these two reports, I found that the relationship in the table is not complicated, but the amount of calculation is too large. If a set of corresponding computer programs can be used to compile, it will certainly greatly improve work efficiency, but there is no such program at present. ? Do it yourself, have plenty of food and clothing? I decided to make up for it myself. 1999 1 month, it took me a whole month to compile a set of? Deposit analysis system? Software. The software system includes four modules: data entry, summary analysis, balance carry-forward and report printing. With this software, as long as the deposit balance in the reporting period is entered, it can be automatically summarized and analyzed to generate vertical and horizontal deposit dynamic data tables. Really achieved twice the result with half the effort. Since the system was put into use in 1999, it has provided great convenience for decision makers of sub-branches to obtain timely and comprehensive deposit information. Similarly, I used the function function of Excel to write the PBOC monitoring report system, which shortened the report writing time to one tenth of the original. The system has been extended by the county people's bank to other financial institutions in the county.
What makes me happy is that my work has been basically recognized by the organization over the years. The financing report and comprehensive statistical report compiled by me ranked first in the city in the evaluation of city branches; The financial supervision report and statistical report I submitted to the local people's bank ranked first among all financial institutions in the county in PBOC appraisal, and was taken to other banks by the county PBOC for demonstration; The computer maintenance work I am engaged in is the first in the city in every quarterly assessment of the city branch; Since joining the work, he has been rated as an advanced worker in the branch for many times; 200 1 I was rated as? Outstanding Communist Youth League cadres? , and was awarded by the provincial branch and the head office respectively? Excellent Communist Youth League member? Title.
Honor has become history, which can only inspire me to continue my efforts. Today, facing the growing China Construction Bank, I am sincerely proud; Tomorrow, in order to turn China Construction Bank into an international modern commercial bank, I will take the initiative to shoulder the responsibility entrusted to us by history together with thousands of CCB youths in Qian Qian, Qian Qian, play a vital role in the reform and development of China Construction Bank, and dedicate all my youth and wisdom!