Yes. When a credit card is overdue, if the overdue person has the ability to repay, he or she will usually consider negotiating with the bank for repayment, which can reduce overdue penalties and interest and reduce repayment pressure. Negotiating repayment is not simple, but you can call the China Banking Regulatory Commission at 12378 to seek assistance in negotiating with the bank.

As the regulatory agency of banks, the China Banking Regulatory Commission can coordinate financial disputes, help banks and cardholders reach consensus, and resolve conflicts and disputes. However, the China Banking Regulatory Commission is not omnipotent and cannot guarantee 100% that it can help overdue people negotiate with banks. The bank has the final right to make decisions and explanations. At the same time, overdue payment is the cardholder's fault. Even if the China Banking Regulatory Commission intervenes, the bank has the right to refuse negotiation.

Therefore, calling 12378 cannot completely solve the problem, but the China Banking Regulatory Commission can convey the demands of overdue people to the bank. Under normal circumstances, as long as the China Banking Regulatory Commission intervenes, the bank will usually agree to negotiate with the overdue person. Different banks have different negotiation policies. Some require offline signing, while others only require telephone communication. The installment time of negotiated repayment also varies. Generally, installment repayment can be handled from 12 to 60 installments, and the most common one is within 36 installments. Installment repayments exceeding 36 installments require a longer negotiation process and require more information, which may be difficult for ordinary people.

12378 is the complaint hotline of the China Banking Regulatory Commission. Is it useful?

12378 is the complaint hotline of the China Banking Regulatory Commission, which can play a certain role. When you need to complain about a bank's products or services, you should usually contact the bank first. This will give the bank an opportunity to resolve the complaint.