This is because the account is in an abnormal state, such as the account is frozen, involving litigation, gambling, fraud and so on. In this case, the Agricultural Bank of China requires that the card can be returned only after the abnormal state is lifted, otherwise the card cannot be returned.

Agricultural Bank of China has the right to cancel its participation qualification, and may not return the card if the bank card is frozen or stopped paying. Only when the account or card status is abnormal, such as debit card cancellation, credit card overdue, etc.