Online customer service, or online front desk, is a page communication technology that provides instant communication between Internet visitors and employees inside the website through the website. A new type of 24-hour uninterrupted self-service is realized by adopting the dual mode of combining manual service with robot autonomous service.

The online customer service launched by China Unicom adopts the dual mode of combining manual service and autonomous robot service. Wobao, an intelligent robot, can ask and answer questions with users through natural language, comfort and enlighten users with humorous language and expressions, and chat with users to relieve boredom, which makes the service less boring and adds a lot of interest.

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Unicom online customer service channel:

1, Unicom online business hall;

2. Unicom mobile phone business hall client;

3. "China Unicom" WeChat platform;

4.2065438+On February 26th, 2006, China Unicom's official security service WeChat WeChat official account was launched. Anyone who receives a fraudulent phone call can report the fraudulent phone call and submit the information to the official database of China Unicom to help more users avoid being infringed by such phone calls. You can also read various skills to prevent fraudulent phone calls, enhance your awareness of prevention and reduce potential losses.

Baidu Encyclopedia-China Unicom Online Customer Service

Baidu Encyclopedia-China Unicom Customer Service Hotline