1. If the status of the card is loss reporting, the stolen card or frozen card will be swallowed;

2. In addition, if the card issuer sends an instruction to the equipment to force the card to be swallowed, it will also swallow the card;

3.ATM failure leads to card swallowing;

4. Swallow the card due to the cardholder's operational error.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.