If the account information is correct, the buyer may not have received the refund because the money has not arrived. This can be divided into the following two situations:

1. If you For buyers who paid with a credit or debit card, the money will be refunded to that card. Refunds to the credit or debit card can take up to 30 days, depending on the card issuer.

2. If your buyer uses a bank account to pay, the refund may still be processed. It usually takes 3 to 5 days for the bank to complete the refund and transfer it to the buyer's PayPal account. within available balance.