Step 1: If users find that their credit cards have been stolen, please call the customer service telephone number of Guangfa Credit Card at 95508 as soon as possible, because Guangfa Credit Card provides users with 48-hour compensation for loss reporting.
Step 2: Users need to go to the nearest bank ATM to check the balance. The purpose of this is to prove your location, that is, the user is not at the crime scene.
Step 3: Make a bill adjustment request and a refusal application through customer service, and take "statement inquiry" and "supplementary explanation of non-personal transaction" as the so-called refusal letter.
Step 4: Fill in the "Account Inquiry Statement" and "Supplementary Notes on Non-personal Transactions" (rejection letter) carefully and fax them to the customer service of Guangfa Credit Card.
Step 5: It is best to report the case directly to the JC Bureau of the card issuing center in the city where the card is issued.
Step 6: explain the incident in JC bureau, request and remember to ask them to file a case. Acceptance and filing are two different things. You will be given a report receipt after filing the case. You need to bring the original report with the official seal to the card issuing center.
After completing the sixth step, what the user needs to do next is to wait for the bank to adjust the bill. If there is news, the bank will inform the user in time.