During the epidemic period, credit cards are not considered overdue and will not be recorded in credit records. Customers can apply to the bank for overdue repayment, but if they still fail to repay within the deferred repayment period, it will be considered overdue. . In order to improve financial services in the social and livelihood areas affected by the epidemic, various banks have made appropriate adjustments to credit card repayment arrangements and reasonably extended the repayment limit.

The major banks’ arrangements for credit card repayment deferrals during the epidemic are as follows:

1. During the epidemic, major banks will provide a 60-day repayment extension. Deadline for customers who do not repay their credit cards on time. During this period, after the customer deposits the full amount into the repayment account and the bank system automatically deducts the payment successfully, the bank will not calculate penalty interest and will not include the customer in the list of defaulting customers. The period of deferred payment will be calculated from the date of the first defaulted payment.

2. If the customer’s original repayment date remains unchanged, it is because the system will still automatically deduct the remaining balance in the customer’s account.

3. If the customer belongs to the Hubei region, the bank will provide a 60-day repayment grace period after the repayment date, including medical staff, government workers who participated in epidemic prevention and control during the epidemic, and those who were quarantined due to the epidemic. Customers who are still unable to repay their debt due to overdue payments can file a credit objection with the bank. The bank will open a green channel to quickly handle credit objections for customers, and it will not be regarded as a default and the customer will not be included in the default list.

4. If the customer is from a non-Hubei area, but is a medical staff, government worker, or person quarantined due to the epidemic, and is overdue during the epidemic, the bank will also open a green channel for Customers' credit objections are quickly handled and are not considered a breach of contract, and the customer will not be included in the default list.