12363 The scope of complaints includes complaints within the statutory duties of the People's Bank of China, such as payment and settlement, and credit investigation. , as well as complaints involving cross-market and cross-industry financial products and complaints affecting financial stability within its jurisdiction. The working hours of the complaint telephone are 8: 30am-11:50am and 6: 30pm-17 from Monday to Friday. In addition, national holidays and public holidays are rest time, and complaints are not accepted during this time.
: 12363 consultation and complaint telephone is a public service hotline for the protection of financial consumers' rights and interests, a national unified financial consumer complaint hotline authorized by the Ministry of Industry and Information Technology of the People's Republic of China and the People's Bank of China. 12363 consultation and complaint telephone is a public service telephone specially used by the People's Bank of China to receive and handle financial consumers' consultation and complaints. 12363 The complaint telephone number will not accept reports.
When the People's Bank of China handles the telephone complaint of 12363, it will inform the complainant first. In principle, complaints should be made to financial institutions first. If a financial institution refuses to accept or deal with it within a certain period of time, or is not satisfied with the result, it will complain to the People's Bank of China again. The People's Bank of China will register the complaints of financial consumers within the scope of acceptance and forward them to the complained financial institutions for investigation and verification, and the financial institutions will reply the results to the People's Bank of China. After the transfer, if the complainant and the complained financial institution cannot reach a settlement, the People's Bank of China will organize mediation. If mediation fails, the People's Bank of China will inform the complainant that the dispute can be settled through litigation or arbitration.
The answering time of 1 and 12363 is from 8: 30am to1:50am and from14: 30pm to17: 00pm every Monday to Friday. If you don't call within this time, you can't get through.
2. Don't add the area code when dialing. Let's give a simple example. For example, if you are in Shenzhen, but you want to complain about Changsha Bank's credit card, you need to add an area code of 073 1 before 12363.
3. Not all cities have opened the complaints telephone of the People's Bank. If your location is not open 12363, you can't get through naturally.
However, it should be noted that it is not necessarily useful to call 12363 to complain about credit cards. Many people will not answer the phone, but you don't have to worry. You can also call the local banking regulatory bureau to complain, or complain to the CBRC.