Star rating is the basis for customers to enjoy preferential services from ICBC. From high to low, it is divided into six grades: seven-star, six-star, five-star, four-star, three-star and quasi-star, and VIP service can be enjoyed above five stars. ICBC conducts star rating according to customers' handling of business. Customers open accounts with the same name, ID card type and ID card number, and the star rating is the same.
The higher the star rating, the more benefits you enjoy. If the star point value is zero, the star rating will not be evaluated. If there are differences in the same business cost for customers, it is generally because of the adjustment of star rating that the quotations are different.
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Ways to improve the star rating of ICBC customers
When ICBC handles deposits, loans, investment and wealth management (including funds, wealth management products, national debt, insurance, foreign exchange, gold, etc.). ), credit card consumption, off-site and inter-bank remittance, off-site deposit and withdrawal, etc. , can be rated as a star according to business volume. The more business it handles, the more it helps customers improve their star rating.
China Industrial and Commercial Bank-Intelligent Customer Service-Introduction of Three-star Service
China Industrial and Commercial Bank-Intelligent Customer Service-Star Introduction
China Industrial and Commercial Bank-Intelligent Customer Service-Ways to Improve Star Rating