What if I can't log in to online banking under Windows Vista or Windows 7?
■ The safety control cannot be installed normally. What should I do if I report the error 0x8007007E?
To solve the above two problems, please install our online banking wizard, use the "Installation Wizard" function to automatically install the controls with one click, and optimize the configuration options of your IE browser. It is recommended to use an operating system user with "administrator" permission to use and log in to online banking.
However, at present, our online banking only supports 32-bit operating systems such as Windows Vista or Windows 7, and temporarily does not support 64-bit Windows operating systems.
■ Error in logging in to EBLN0000. What should I do?
1. Please check whether your IE browser is 6.0 or above. The browser recommended by our personal online banking is version 6.0 or above. If it is lower than this version, it is recommended to upgrade.
2. Please install our online banking wizard, use the "Installation Wizard" function to automatically install the controls with one click, and optimize the configuration options of your IE browser.
Please don't use the back button that comes with IE.
■ When entering the personal online banking login page, the password box is displayed as a small red cross. What if I can't enter the password?
This situation indicates that the security control is not installed correctly. Our personal online banking adopts the latest security control technology, which can effectively prevent hackers such as viruses and Trojans from intercepting your password when logging in, and provide further security protection for personal online banking.
The security control will be automatically downloaded and installed when you visit the login page, but the browser recommended by our personal online banking is IE6.0 or above. If it is lower than this version, I suggest you upgrade. And sometimes, due to the security settings of your IE browser, the influence of third-party software such as personal firewall or Internet assistant, you may not be able to install security controls normally, resulting in blank password boxes or small red crosses.
We suggest that you install our online banking wizard, use its "installation wizard" function, automatically install controls with one click, and optimize the configuration options of your IE browser.
If you can't enter the password after executing the online banking wizard, it may be because the anti-virus software intercepts keyboard input, is infected with a virus or the operating system is not genuine. Please call 95559 to contact our customer service.
■ What should I do if I click the login button and the IE browser closes automatically?
Please reopen IE browser, click Tools-Pop-up Blocker-Pop-up Blocker Settings, and set the filtering level to medium.
You can also install our online banking wizard, use the "Installation Wizard" function to automatically install controls with one click, and optimize the configuration options of your IE browser.
■ How to log in to personal online banking after signing the password version of SMS at the bank counter?
After the bank completes the signing procedures for the password version of personal online banking SMS, before logging in to online banking for the first time, you need to set your personalized online banking user name and online banking login password through the "Register New User" function.
On the SMS password user login page, click the "Register New User" button on the right to enter, enter your main card number, query the password and submit it, and the system will send the dynamic password to your mobile phone via SMS. After setting up, you can log in and use online banking with your online banking username and password.
■ When the SMS password user logs in, the page displays EBPB00 12, prompting that the password is wrong. What should I do?
This prompt indicates that your online banking login password is incorrect, and you have 6 chances to try. If you are still not sure about your online banking login password, please go to the counter with your valid certificate and Pacific card to go through the "online banking login password reset" procedure. And re-select new users to register in our online banking and set the login name and password of online banking.
■ What should I do if the user who uses the SMS password version forgets to register the online banking login name?
If you forget your online banking login name registered in online banking. You can retrieve your online banking login name through the "Retrieve User Name" function. On the SMS password user login page, click the "Retrieve User Name" button on the right to enter, enter your signing master card number and online banking login password, and retrieve your online banking login name through the SMS dynamic password received by your mobile phone.
■ What should I do if the user who uses the SMS password version forgets the online banking login password?
If you forget the online banking login password, you need to go to the bank counter to reset the password. Then reset the online banking login name and password through "Register New User" on the online banking.
■ What is "query password"?
The inquiry password is the password used by our Pacific card users when they use personal online banking, telephone banking, self-service inquiry machines and other electronic channels. This password is different from the password used when handling cash withdrawal business at the counter and ATM. Query passwords are usually only used for certain query transactions.
■ I don't know my query password. What should I do?
If you don't know what your inquiry password is, you can go through the password reset or loss reporting procedures at our business outlets with your valid ID card and Pacific Card. At the same time, you can also modify your inquiry password through our self-service machine, telephone banking and online banking.
For the safety of your funds, it is recommended that you do not use information that others can easily obtain to set your password (such as birthday, telephone number, etc.). ), and don't set your inquiry password to be the same as your transaction password (that is, withdrawal password).