? Recently, the owner's credit card of Ping An Bank was inserted into the chip when it was consumed on the pos machine, prompting that the IC card was read incorrectly.

1. It is recommended to check whether it is used correctly. You can try to use it at a nearby ATM. If the ATM can be used normally, it is not caused by the credit card.

2. If the card itself is damaged, you can log in to the Pocket Banking APP- Credit Card Home-More-Card Management-One-Click Card Change-Card Destruction, and reissue a new card according to the prompts.

Warm reminder:

1) card replacement fee: magnetic stripe card 15 yuan/piece, chip card 30 yuan/piece. The cost accounting is included in the next bill.

2) After the replacement card is successful, it will be sent no later than the next afternoon 18: 00, and it will be received in 1-4 days (it can also be delivered in remote areas within 1 week). The new card has the same number as the old card, and can only be used after reactivation. The inquiry password and transaction password do not need to be reset. You can check the card delivery status through the handheld APP message box or in the APP Credit Card Channel-More-Card Management-Card Handling Progress.

3) The old card needs to be cut, otherwise the risk will be borne by myself.

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