You can only cancel your account by phone or at a local designated outlet in Hangzhou, and you can't cancel your account in different places. But not all cards can be cancelled by phone. Cards supporting electronic cash can only be cancelled at local designated outlets in Hangzhou. If the card is disqualified or frozen, it can only be cancelled at No.316 Yan 'an Road, a card issuer in Hangzhou. Moreover, at present, ICBC can only make an appointment to close the account, and it will not be officially closed until one year later, and it is not allowed to close the account directly.