Personal savings accounts should be supplemented after reporting the loss:

I have reported the loss of my personal savings account in our bank, and I can go to any outlet in the country to report the loss, reissue the card/discount with my valid ID and the Application for Reporting the Loss (only for permanent loss reporting at the counter);

Except for the special bank cards for branches, the special bank cards for branches need to be reissued through the same card issuer.

If you haven't reported the loss, you need to report the loss orally through mobile banking, personal online banking, 95533 and other channels. If the loss is reported temporarily, it is necessary to follow up or continue to report the loss within the validity period (the loss will be automatically released after 5 natural days).

Extended data

If a user finds a lost bank card after reporting the loss of his savings card, the user can go to any branch of CCB to learn about it and hang it with his valid ID card, the savings card that needs to be reported for loss, and a copy of the customer's application for reporting the loss (only for permanent loss reporting at the counter) within the reporting period.

Note: it will be released automatically after 5 days of temporary loss reporting, but it will not be released automatically when the bank card is frozen or there are funds frozen in the card. It needs to be thawed or released at the counter.

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