1, cancel the outlet. Cardholders can bring their valid identity documents and credit cards to Citibank outlets and return their cards at the counter.

2. Call cancellation. Cardholders can call Citibank's 24-hour customer service hotline 400-82 1- 1880, and then transfer to manual service to apply for card cancellation. If the cardholder is not in Chinese mainland, you can call +862 1-38969500.

If the cardholder wants to cancel the credit card, he needs to pay off the arrears of the credit card before canceling it, and there is no overpayment before canceling the credit card.