You can call the complaint phone or write a letter to complain about China Merchants Bank Credit Card Center.

1. The complaint telephone number of China Merchants Bank Head Office (consumer protection hotline): 95555 to 7(24 hours).

2. Complaint address of the letter from China Merchants Bank Head Office: China Merchants Bank Service Supervision and Management Center, China Merchants Bank Building, No.788 Shennan Avenue, Futian District, Shenzhen; Postal code: 5184.

Extended information:

The reporter learned from the China Banking Regulatory Commission on the 26th that the credit card complaints accepted by the national banking supervision system in the first ten months of this year mainly focused on five issues: credit card service provision, marketing promotion, fee pricing, stolen credit cards and entrusting outsourcing companies to collect debts.

The main problems in credit card service are: the card is blocked or refused to pay, the customer service attitude is not good, the transaction refund is wrong, the bank unilaterally adjusts the quota, resulting in the complainant's card being blocked or overdue, the bank reconciliation is not timely, and the cancellation of the card is blocked; The main problems in credit card marketing and promotion include: dealing with cards under false names, failing to cash in promotional activities, modifying points without authorization, and rules of preferential activities.

The problems in the pricing of credit card charges include: the bank does not adopt time tolerance, and there are problems such as "interest change fee", over-limit fee, handling fee and annual fee collection in installment business; The problems of credit card theft focus on: after stealing, banks shirk their responsibilities and still charge high penalty interest and late payment fees; The main problem of outsourcing collection is improper collection method.

The relevant person in charge of the China Banking Regulatory Commission stressed that banking financial institutions, as direct participants in the credit card market, must earnestly fulfill their main responsibilities of protecting consumers' legitimate rights and interests, comprehensively strengthen the control and restraint of pre-sale, sale and after-sale behaviors, and avoid the occurrence of consumer disputes and infringements.

according to the data released by the central bank on the 25th, by the end of the third quarter, there were 436 million credit cards issued nationwide, an increase of 3.34% from the previous month, with .32 cards per capita. The total credit granted by credit cards was 5.32 trillion yuan, a year-on-year increase of 22.48%.

China Merchants Bank-channels for accepting customer complaints from China Merchants Bank

People's Daily Online-China's credit card complaints mainly focus on five types of problems.