Yes When verifying identity, it is best not to choose independent verification, which will take a very long time and the progress will be very slow, because from the applicant's point of view, independent verification is not as clear as customer service audit, so there is a risk of rejection. Authentication means verifying the true identity of the user. Generally, authentication will appear when handling banking business. In order to ensure the safety of users' personal information and accounts, bank staff need to verify the identity of users before handling business, and only after passing the identity verification can they handle business normally.