If the rookie station is lost, it may be compensated at the original price within the claim amount. If there is no quotation and it is beyond the highest claim range of the courier company, it cannot be compensated at the original price. The express was lost at the rookie station. If it is the fault of the other party, you can generally ask for compensation. The liability for compensation is as follows:

1. If it is lost during the express delivery, the express delivery company will compensate.

2. If you have arrived at the rookie station, you will be compensated by the rookie station.

According to Article 19 of the Provisional Regulations on Express Delivery, two or more enterprises engaged in express delivery business can use a unified trademark, font size or express waybill to operate express delivery business. The enterprises engaged in express delivery business mentioned in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the common service agreement, and implement unified management in terms of service quality, safety and security, business processes, etc. , and provide users with unified express tracking query and complaint handling services.

If the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users can claim compensation from the enterprises to which the trademark, name and express waybill belong or the enterprises that actually provide express service.

Article 27 of the Provisional Regulations on Express Delivery, if the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

Twenty-eighth enterprises engaged in express delivery business should implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry to users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.

Baidu Encyclopedia-Provisional Regulations on Express Delivery