When you choose a non-prefabricated card to replace your debit card (the card number is the same, that is, the card replacement service at the counter and electronic channels (personal mobile banking, personal online banking and telephone banking) is the same, and the system refuses to replace the non-prefabricated card again (no matter what channel), you can get a new card. At the same time, the card replacement business applied by electronic channels cannot be handled across provinces. For an inactive debit card, you can activate it at the counter before changing it. But in personal online banking, personal mobile banking, telephone banking and other electronic channels. , an inactive debit card cannot be used to make an appointment for card replacement. If you make an appointment to change your card through electronic channels, the system will restrict the products after card replacement. For magnetic stripe card products (except those with card BIN of 45635 1), the system will limit the new products after card replacement to debit card ic card products. Debit IC card products, the original products are only for card replacement, and product transfer is not allowed. For specific products such as social security cards and military insurance cards, the system will control that it is not allowed to make an appointment to change cards through electronic channels.

Due to differences in business in individual regions, please consult the outlets or call the customer service hotline of China Bank at 95566 (please call +86 10-95566 for overseas and Hong Kong, Macao and Taiwan regions) for details.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.