1. The balance on your card is zero and it has not been used for a long time, and it has become a dormant card.

2. Please bring your ID card to the counter in person for consultation or related business processing.

3. Customers are advised to clear out unused accounts in a timely manner, as this may affect your personal credit in the future.

Extended information:

1) Nowadays, most people are accustomed to using ATM machines. However, sometimes exceptions are displayed. The reasons for exceptions are as follows:

1. If it is a credit card, it means that the credit card has not been activated and it is an invalid card.

2. If it is a debit card, it may be that the card is degaussed or the chip error cannot be recognized.

3. The bank card is frozen and has abnormal status.

4. The bank card has been reported as lost or canceled, or the bank has automatically canceled it with zero balance. Inter-bank systems generally exchange data through the UnionPay platform. Such a prompt means that the issuing bank data of the bank card cannot be recognized.

2) How should we deal with abnormal situations?

Abnormalities in the equipment include several aspects, such as the hardware itself, system software, communication network, and any link may be possible.

There will be two results after an exception occurs. One of them is that the system will automatically perform a reversal. The money on your bank card will not change and there will be no deduction.

Speaking of reversal, you must first understand the withdrawal process. When you insert the card and enter the password, the ATM will send a message to the bank host, and the host will verify the correctness of the password. After the host returns the information, the ATM will let you choose the next step. After you enter the withdrawal amount, the ATM will send a message to the host again. After the host receives it, there will be two processing options. If the balance on the card is enough to pay for the transaction The host will first deduct the amount from the card, and then send a message to the ATM to authorize the ATM to allocate banknotes, and then you will get cash. If the balance on the card is insufficient, the host will feedback a message to the ATM, and the screen will prompt that the transaction failed and the service will be terminated.

The ATM banknote distribution occurs after the host deducts the money, so if the ATM fails during the banknote distribution process, such as banknote jamming or failure to dig out banknotes, or a jam occurs during the transmission process, the ATM will Carry out self-test action. If the self-test is unsuccessful, the ATM will send message information to the host, and the host will perform correction processing.

In another case, it must be handled manually. After receiving the withdrawal request from the ATM, the host performs normal deduction processing, and then a communication interruption or power outage occurs during the process of returning authorization information to the ATM. Or after the cash arrives at the cash outlet, the ATM collects the cash because it has not been taken out within the time limit. At this time, it will not be reversed. You need to call the bank customer service and tell the ATM number, time, location, and transaction. Card number, name, phone number and transaction amount. The bank will clean up the ATM and settle accounts within an accounting period. After checking the wrong account information, the bank will transfer the money to the bank card you used for the transaction at that time.