Pursuing someone who doesn’t love you is like waiting for a ship at the airport. Some people call it stupidity, some call it euphemistically infatuated, and today there is another description called dog licking. Ou believes that in the world of love, there is no right or wrong. Believing in miracles may be the last stubbornness of every person born for love. Xiao Ou is not an emotional blogger, and the following text has nothing to do with love. The reason why I think of this sentence is just because of a recent experience, and it is very appropriate to apply the allusion of waiting for a boat at the airport.

The incident happened on a lazy weekday afternoon. I don’t know if the customer flow in the lobby of the outlet was particularly sparse because of the release of Avengers 4. Xiao Ou was feeling melancholy for Iron Man’s sacrifice. The lobby The manager led a foreign uncle to appear in front of me at an inappropriate time. This uncle has a weathered face like Thanos, but he has a thick beard styled like Captain America in Avengers 3. No matter how you look at it, it feels so incongruous.

"Good afternoon sir, what can I do for you?"

"Yes, can I withdraw some cash from this card?" As he said this, the foreigner took out a card that was not A card belonging to our bank, or even a card that does not belong to any bank in China, was placed in front of me, anxiously and affectionately, but also a bit reasonable.

I don’t know if a bank’s counter in a foreign country can process other bank’s cards for customers, but in China, based on my experience, this is obviously impossible. But this situation is actually not uncommon. Foreigners often come to us to withdraw money with their own foreign cards, and we will politely lead them to the ATM machine to try to withdraw money.

“Sorry, I am afriad this card is not belong to our bank, but you can try on the ATM”

“I have tried, but it can only give me 2000, It?'s not enough!" The foreigner got a little excited.

"But our system can not deal with other bank's card. I'm sorry."

"Why!?" The foreigner's words confused me. Yes, why? How do I explain this? It's like I went to McDonald's to buy a finger-licking original chicken, and the waiter told me that it was on KFC's menu and McDonald's didn't sell it. Why? Why is it that KFC, a fast food restaurant, has original chicken, but you don’t have it here?

Within the next ten minutes, the foreigner explained to me how magical his card was. It was no problem to buy things in hotels and shopping malls in Shanghai, but how to withdraw money from the bank? Is there any problem? He also specifically emphasized that what he had in his hand was a credit card. I replied that I knew, but he said, "No, you don't know!"

Finally, I opened the system's withdrawal command and used the card swiping machine. After swiping the foreigner's card, words that could not be processed popped up on the computer. Although the foreigner did not understand Chinese, he recognized the capital ERROR. When he came back disappointed, he still said to me, "this is not good service! You're bad people!"

Obviously, if he had a gun in his hand at this moment, I would definitely Will die at work!

If my English is good enough, if I am allowed to argue with a foreigner, I will definitely say to him in English: "Do you think what you think is what you think?"

When your professional knowledge cannot convince a self-righteous person, it may be a good way to shut him up with practical actions. But in the service industry, you will find that this method does not work every time. If it is not done well, it will cause sequelae.

When I told one of my colleagues about my experience, he reluctantly told me the following story.

One day, my colleague received an old man. This man came to the bank to handle foreign exchange transactions with a Chinese passport. The bank employee very politely told the man that the bank’s policy was Only ID cards are used as valid documents for Chinese residents, while passports, together with other documents such as driver's licenses and social security cards, can only be used as auxiliary documents. Only overseas customers are treated with passports as the first valid document.

Unexpectedly, the uncle became very angry after hearing this. He claimed that my colleague was a layman and did not understand how to use a passport at all, and asked him to find a knowledgeable person to talk to him. And when the boss invited by his colleague listened to the uncle’s complaint, he also told him very apologetically that he had to show his ID card. The uncle got angry and sternly talked about his so-called theory in front of the counter. In his heart, the passport is the most universal document in the world, and there is no more effective pass than this. However, we said that it can only be used as a supplementary document, and he said that he could not accept it.

Even when the leader explained to him with an example that the same passport can be purchased for international flights, but only the ID card can be used for domestic flights, the uncle even stood up and asked the leader to accompany him to the airport to find out! I think the leader must have been in a terrible mood at that time. After repeated negotiations to no avail, the uncle said that he would immediately go to the public security bureau to find out. If it was ultimately the bank's fault, he would pursue the matter to the end.

What is ridiculous is that not long after, the bank did receive a complaint from this uncle. The reason for the complaint did not mention the issue of documents, but only elaborated on the bank's arrogant attitude in the service process. , disrespect the elderly. In the end, my colleague could only call and apologize to the uncle.

In today's era, employees at the bottom of the service industry do not have any channels to complain about the unfair treatment they have encountered, because complaints are unilateral actions, and we are always the party at fault. When their own needs cannot be met, people will become unreasonable and unreasonable like babies, making trouble and hanging themselves all the way. This is actually the most effective method in this society. It is perhaps one of the saddest current situations of this era. .