Since the bank card department has issued certain annual card issuance quotas to each branch, at the end of the year, the head office’s credit card center received a huge amount of applications.

In order to avoid incoming applications Due to the backlog problem, the card center leaders put great pressure on the operation center employees to complete the card opening task.

The customer service center staff was insufficiently rationed, resulting in the loss of most old employees, and the automatic voice system was imperfect, so new employees The speed of arrival is not as fast as the increase in call volume.