Some cardholders reported that the mobile phone activation was unsuccessful, mainly because of the mobile phone key problem. That is to say, although you entered all the elements according to the voice prompts, due to the keys of the mobile phone, the elements you entered seem to have been completely entered, but they have not been completely entered, and the elements actually sent to the bank are not complete (for example, your ID card is 15 digits, which seems to have been completely entered, but only a few of them have been successfully entered and sent, which will cause inconsistent data and unsuccessful activation). The solution to this situation is to bother you to try more times, or activate the card with the home phone on the application form when it is convenient; You can also ask a customer service representative to assist in manual activation, but you should use the mobile phone or home phone filled in the application form to make a call.