For cardholders, having their credit card stolen is the most tragic thing. Of course, you should not panic. You must know what to do in this situation. The stolen money is your own fault. Or is it the bank’s responsibility? How does the bank handle a stolen credit card?

How to deal with a stolen China Merchants Bank credit card?

First of all, customers can apply for compensation, but the prerequisites must be met. If a China Merchants Bank credit card is lost or stolen, the cardholder may apply to China Merchants Bank for compensation if fraudulent use occurs within 48 hours before the loss is reported. Exceptions are made for transactions using passwords and online transactions, and for commercial card purchases.

If China Merchants Bank's credit card is stolen and the password is used, the bank will not be responsible because it is the cardholder's own problem. After all, the password is very important. In the case of credentials, the bank is not responsible if the password is lost.

In another situation, the bank will not be held responsible for losses incurred after 48 hours. After all, within these 48 hours, the cardholder did not apply to report the loss. The loss is the fault of the cardholder.

Another situation is that if the credit card is stolen after being reported as lost, the bank will be responsible for this kind of theft regardless of the method, because the loss has been reported.